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  1. How do I log in for the first time?

The registration process for Grote Industries is simple. It only requires you to enter your name, address and phone number as well as a password of your own choosing. You can specify a different address for shipments than you use for billing. For example, you can have packages shipped to your place of work while maintaining your home address as the billing address. Since a different phone number can be associated with the shipping address, you can enter your office phone number, for example.

Registration will require you to use an e-mail address as the User ID that you enter each time you shop at Grote 24/7. Please choose an e-mail address that you will remember.

  1. How do I log in if I’m already registered?

Enter the e-mail address that you registered with beside the E-MAIL ADDRESS label on the Grote 24/7 home page. Immediately below this, you can enter the password that you specified when you registered. Then press the Sign In » button. The window changes to the Grote 24/7 shopping home page.

  1. Where do I go to place an order?

You have three options:

Ø      If you already know the 5-digit item numbers for the Grote products you need, click on the View Cart link near the upper right-hand corner of the page.

Ø      If you know you need a specific item but don’t know its item number, use the Search tool found in the blue bar at the bottom of the page. You can enter the name of the item in the search tool. Click on Advanced Search for a more detailed search.

Ø      If you don’t know exactly what you want, you can browse Grote 24/7 by clicking on any of the product categories that appear near the top of the screen. These categories have been chosen to lead you to the appropriate products.

  1. Who will help me if I encounter problems?

Grote Industries Customer Service will be pleased to assist you with any questions. Just call toll-free US (1-800-628-0809) CAN (1-800-268-5612) .

  1. Will it take longer for me to receive my order?

Grote Industries tries to ship all orders within 48 hours of order receipt. However, during busy times it may take slightly longer to ship your order. Please remember that this doesn’t include the time of the shipment itself. Time will vary depending on the method of shipping you choose. Overnight shipments should arrive the day after it leaves the Grote Industries shipping dock. Other shipping methods will require more time.

Please note that there is a difference in the charges incurred between UPS Ground and UPS Residential. It costs more to ship to a residence.


  1. What happens after I confirm my order?

A small dialog box opens that says “Order is being processed …” This means that the steps necessary to produce the order for your church are being taken in the background. When this step is complete, an “ORDER CONFIRMATION” page appears. It will explain that your order has been confirmed and will provide the order number.

Although you should receive an e-mail message containing the order number, we still suggest that you make a note of this number at this time. If you have any questions before you check your e-mail, having the order number will make it easier for Customer Service to assist you.

You now have the option of printing a copy of the order by pressing the “Print Order” button. We suggest that you print a copy for at least your first few orders, but you may also want to continue this practice.

You can also view the details of the order you just placed by pressing that button. However, you can’t cancel the order. That’s why it’s important to double-check the items and quantities on the order as well as the ship-to address BEFORE you confirm the order.

 
 
 
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